What does ‘something went wrong…’ mean?

If this message appears, we would suggest trying the following troubleshooting steps:

• Try logging out of your account and logging back in again
• Please check and ensure that your billing address details correspond to the details of your chosen method of payment
• Please double check that the payment details entered are completely correct (ensure there are no spaces before or after each line)
• Try another method of payment
• Try using another network (Wi-fi or 4G)*
• Try using another browser or device